FAQ

💗Hi! My name is Dea and I'm a studying student based in New York, USA. 💗

I currently run this store alone so I will try my best to help and accommodate to everyone the best I can.

Please be patient with emails, I will respond within 1-3 days. 

If no response please send again as it may have gotten to spam or gotten lost in my mail.

Thank you for visiting my Store!

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Q:Shipping Timeline 

Once an order is placed please give 1-3 business days for packing. We primarily use USPS , so average delivery time con go from 3-7 days for US orders.

All international orders may take up to 2-10 weeks. 

Q:Do you offer international shipping?

Yes, we do ship internationally , if your country is not listed with our shipping, please contact us as soon as possible and we will accommodate accordingly.

** Australia Shipping:
Yes we do ship to Australia currently however, please keep in mind of the increased fees these are completely out of my control. 

** Canada Shipping:
Shipping to Canada is on pause due to strike. We will do our best to ship to you as soon as possible once the strike is over

**EU/UK Shipping:
Due to new regulations (GPSR) Shipping to EU/UK has been paused. We will do our best to find a solution so we can ship to you again!

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Q:Do you accept exchanges/returns?

No, all purchases are final once mailed out.  If there are any problems or you have received the incorrect items of your purchase please contact me as soon as possible with your order number and I will try to help as much as I can .

Q:My package got lost in transit. What can we do?

If you have given me the wrong address by mistake we are unable to replace it free of charge , you will have to pay shipping fee again if the items have returned to me . The case the package has gone completely lost, a full refund cannot be issued, please file a lost mail claim as soon as possible and contact me we can try to resolve the issue together. If you are worried or have any questions about shipping , please email me to inquire about other shipping options.

The case your order got lost due to a mistake on our end. We will be happy to send you another package. Please wait until the allotted time of your order before requesting another package. 
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Q:I have a preorder item with a regular item in my cart. Will they be shipped together or seperately?

Your items will be shipped together. You must wait until the preorder period to be over to receive them all. If you would like them to be shipped separately you must make 2 separate orders or contact me to cover both shipping fees.

Q:I Forgot to add an item to my cart, what should I do?

If your order has not been shipped yet, Please contact me as soon as possible, I will provide you a code to avoid paying shipping twice or personally invoice you for the added items.. 

Q:Do you allow group orders ?

If you are ordering internationally and would like to open a group order for a pre-order item, please contact me by email or dm on social media. Shipping costs may differ depending location and the quantity ordered due to weight so please be aware I may have to charge you again if shipping costs go over the flat rate of shipping.